Result Summary for Survey:TYSN Evaluation (Face to Face)

TYSN Evaluation (Face to Face)

1. We would like to start by asking you some questions about visibility, advertising, and affiliation with TYSN. Would you like to proceed with answering this set of questions?
	answered question		28
	skipped question		0
		Response Percent	Response Count
Yes		85.7%	24
No		14.3%	4

2. What terms or phrases do you use when advertising specifically to trans youth?
	answered question	7
	skipped question	21
		Response Count
view		7

3. Where are the advertisements using these trans-youth-specific terms and phrases?
	answered question		10
	skipped question		18
		Response Percent	Response Count
Website		40.0%	4
Waiting room		80.0%	8
Front door		10.0%	1
Brochures		60.0%	6
Newsletter		0.0%	0
Other (please specify) view			5

4. Is your commitment to serving transgender youth a part of your mission statement?
	answered question		15
	skipped question		13
		Response Percent	Response Count
Yes!		46.7%	7
No		20.0%	3
Unsure		33.3%	5
Other (please specify) view			1

5. If you provide specifically trans-related services (e.g. providing prescriptions for hormones, conducting lab testing on site, etc.), where is that information available to the public?
	answered question		1
	skipped question		27
		Response Percent	Response Count
Website		100.0%	1
Waiting room		100.0%	1
Front door		0.0%	0
Brochures		100.0%	1
Newsletter		0.0%	0
Other (please specify) view			5

6. Where do you advertise your organization as a TYSN Network Collaborative member?
	answered question		6
	skipped question		22
		Response Percent	Response Count
Website		83.3%	5
Waiting room		16.7%	1
Front door		0.0%	0
Brochures		0.0%	0
Newsletter		16.7%	1
Other (please specify) view			3

7. Which other TYSN network members do you collaborate with?
	answered question	6
	skipped question	22
		Response Count
view		6

8. How many of the quarterly collaborative meetings have you attended in the last 2 years (they are every 3 months)?
	answered question		5
	skipped question		23
		Response Percent	Response Count
1 meeting		20.0%	1
2 meetings		20.0%	1
3 meetings		0.0%	0
4 meetings		20.0%	1
5 meetings		20.0%	1
6 meetings		0.0%	0
7 meetings		20.0%	1
8 meetings		0.0%	0
9 meetings		0.0%	0
10 meetings		0.0%	0
11 meetings		0.0%	0
12 meetings		0.0%	0

9. How many of the quarterly Healthcare Subcommittee meetings have you attended in the last 2 years?
	answered question		2
	skipped question		26
		Response Percent	Response Count
1 Meeting		0.0%	0
2 meetings		0.0%	0
3 meetings		50.0%	1
4 meetings		0.0%	0
5 meetings		0.0%	0
6 meetings		50.0%	1
7 meetings		0.0%	0
8 meetings		0.0%	0
9 meetings		0.0%	0
10 meetings		0.0%	0
11 meetings		0.0%	0
12 meetings		0.0%	0

10. Do you ever advertise your services concerning menstruation, pap smears, etc as referring specifically to women? If so, where?
	answered question	6
	skipped question	22
		Response Count
view		6

11. Do you ever advertise your services concerning testicular cancer, prostate cancer, etc as referring specifically to men? If so, where?
	answered question	6
	skipped question	22
		Response Count
view		6

12. Now we would like to ask you some questions about accessibility of the facility. Would you like to proceed with answering this set of questions?
	answered question		21
	skipped question		7
		Response Percent	Response Count
Yes		90.5%	19
No		9.5%	2

13. Which services do you have at discounted rates that are available for young people?
	answered question	17
	skipped question	11
		Response Count
view		17

14. Which services do you offer a sliding scale for?
	answered question	17
	skipped question	11
		Response Count
view		17

15. Which of these payment options (either discounted rates or sliding scale) are available only for trans youth?
	answered question	15
	skipped question	13
		Response Count
view		15

16. Where are your gender neutral bathrooms located?
	answered question	18
	skipped question	10
		Response Count
view		18

17. Where are your gender specific (male/female) bathrooms located?
	answered question	18
	skipped question	10
		Response Count
view		18

18. What active steps do you take to ensure bathroom safety for trans people?
	answered question	14
	skipped question	14
		Response Count
view		14

19. Do you offer any compensation or assistance for youth to travel to your facility?
	answered question	17
	skipped question	11
		Response Count
view		17

20. Which bus routes have stops within half of a mile of your facility?
	answered question	17
	skipped question	11
		Response Count
view		17

21. How many doors/entryways do patients pass through from the front door of the building to the waiting room?
	answered question	18
	skipped question	10
		Response Count
view		18

22. Do the art and posters in your clinic and office reflect a gender binary? Please give a brief description of one or more of the images.
	answered question		12
	skipped question		16
		Response Percent	Response Count
Yes view		33.3%	4
No view		16.7%	2
Unsure view		58.3%	7

23. Do you have art and posters in your clinic and office to reflect transgender and gender non-conforming people? What kind?
	answered question		13
	skipped question		15
		Response Percent	Response Count
Yes view		46.2%	6
No view		7.7%	1
Unsure view		46.2%	6

24. Which flyers/brochures in your waiting room are relevant to young, trans women of color?
	answered question	10
	skipped question	18
		Response Count
view		10

25. How many exits does your waiting room have?
	answered question		18
	skipped question		10
		Response Percent	Response Count
1		11.1%	2
2		72.2%	13
3		11.1%	2
4		5.6%	1
5 or more		0.0%	0

26. How long is the hallway from the waiting room to the appointment room?
	answered question		16
	skipped question		12
		Response Percent	Response Count
0-5 ft		0.0%	0
5-10ft		0.0%	0
10-15ft		6.3%	1
15-25ft		43.8%	7
25-40ft		37.5%	6
more than 40ft		12.5%	2

27. Now we would like to ask you some questions about patient intake and forms. Would you like to proceed with answering this set of questions?
	answered question		20
	skipped question		8
		Response Percent	Response Count
Yes		95.0%	19
No		5.0%	1

28. Which questions on your intake forms involve gender?
	answered question	15
	skipped question	13
		Response Count
view		15

29. What question(s) do you use on your intake form(s) to determine what name and pronouns to use when addressing a patient?
	answered question	15
	skipped question	13
		Response Count
view		15

30. What system do you use to differentiate between legal and preferred names?
	answered question	13
	skipped question	15
		Response Count
view		13

31. At which times will a client be called by their legal name by staff? Check all that apply.
	answered question		12
	skipped question		16
		Response Percent	Response Count
in the waiting room		33.3%	4
when first addressed by the health care provider		33.3%	4
during follow-up phone calls		0.0%	0
during follow-up appointments		0.0%	0
on a letter mailed to a client		25.0%	3
when called by the business office		8.3%	1
when first addressed by a staff person who has never met the client before		75.0%	9
Other (please specify) view			8

32. At which times will a client be called by their preferred name by staff? Check all that apply.
	answered question		17
	skipped question		11
		Response Percent	Response Count
in the waiting room		82.4%	14
when first addressed by the health care provider		70.6%	12
during follow-up phone calls		100.0%	17
during follow-up appointments		100.0%	17
on a letter mailed to a client		52.9%	9
when called by the business office		58.8%	10
when first addressed by a staff person who has never met the client before		35.3%	6

33. Do you refer to “women” when asking about a person’s menstruation, pregnancy, mammograms, etc?
	answered question		16
	skipped question		12
		Response Percent	Response Count
Yes		6.3%	1
No		18.8%	3
Unsure		75.0%	12
Please cite an instance of this if applicable: view			2

34. Do you refer to “men” when asking about a person’s prior prostate exams, testicular cancer, etc?
	answered question		16
	skipped question		12
		Response Percent	Response Count
Yes		0.0%	0
No		18.8%	3
Unsure		81.3%	13
Please cite an instance of this if applicable: view			2

35. How are support people (someone accompanying a client or patient for advocacy and emotional support) welcomed?
	answered question	15
	skipped question	13
		Response Count
view		15

36. Now we would like to ask you some questions about services provided at your facility. Would you like to proceed with answering this set of questions?
	answered question		19
	skipped question		9
		Response Percent	Response Count
Yes		94.7%	18
No		5.3%	1

37. What forms of health care (e.g. mental, physical, etc.) does your clinic provide?
	answered question	16
	skipped question	12
		Response Count
view		16

38. Do you have a lab on site?
	answered question		18
	skipped question		10
		Response Percent	Response Count
Yes		66.7%	12
No		5.6%	1
Unsure		27.8%	5

39. Does your lab have gendered signs pertaining to urine samples?
	answered question		18
	skipped question		10
		Response Percent	Response Count
Yes		16.7%	3
No		16.7%	3
Unsure		66.7%	12
Our lab does not take urine sampels		0.0%	0
We do not have a lab on site		0.0%	0

40. Are you able to draw blood on site?
	answered question		14
	skipped question		14
		Response Percent	Response Count
Yes		100.0%	14
No		0.0%	0

41. Do you have students or residents accompany doctors when working with patients?
	answered question		17
	skipped question		11
		Response Percent	Response Count
Yes		64.7%	11
No		5.9%	1
Unsure		29.4%	5

42. How do you ensure these students or residents are knowledgeable of how to be respectful of trans needs, such as pronouns and other gender assumptions?
	answered question	10
	skipped question	18
		Response Count
view		10

43. How do you get a patient’s consent before allowing a student or resident to witness an interaction between a doctor and patient?
	answered question	13
	skipped question	15
		Response Count
view		13

44. Now we would like to ask you some questions about staff at your facility. Would you like to proceed with answering this set of questions?
	answered question		19
	skipped question		9
		Response Percent	Response Count
Yes		100.0%	19
No		0.0%	0

45. How many people on your staff have received training for trans-related issues?
	answered question		19
	skipped question		9
		Response Percent	Response Count
None		0.0%	0
Some (at least 25%)		26.3%	5
Most (more than 50%)		68.4%	13
All		5.3%	1

46. How often are your staff trained on these issues?
	answered question		17
	skipped question		11
		Response Percent	Response Count
They have never had this training		11.8%	2
Once since I have worked here		23.5%	4
Once every five years		0.0%	0
Once every two years		5.9%	1
Once a year		41.2%	7
More than once a year		17.6%	3

47. What topics are covered in your staff’s trans-related training? (For example, does the training cover topics such as preferred pronoun use, bathroom safety, statistics about how many trans people experience assault, homelessness, etc.?)
	answered question	13
	skipped question	15
		Response Count
view		13

48. How do staff stay informed of trans culture?
	answered question	15
	skipped question	13
		Response Count
view		15

49. How many of the doctors/practitioners at your clinic can speak knowledgeably about the effects of hormones on trans bodies?
	answered question		13
	skipped question		15
		Response Percent	Response Count
None		23.1%	3
Some (at least 25%)		76.9%	10
Most (at least 50%)		0.0%	0
All		0.0%	0

50. How often are the doctors at your clinic retrained on the effects of hormones on trans bodies?
	answered question		7
	skipped question		21
		Response Percent	Response Count
They have never had this training		71.4%	5
Once since I have worked here		14.3%	1
Once every five years		0.0%	0
Once every two years		0.0%	0
Once a year		14.3%	1
More than once a year		0.0%	0

51. How many of your volunteers, staff, providers, and board members are trans?
	answered question		5
	skipped question		23
		Response Percent	Response Count
0		100.0%	5
1		0.0%	0
2-3		0.0%	0
4-7		0.0%	0
More than 8		0.0%	0

52. How many young, trans women of color do you currently employ?
	answered question		9
	skipped question		19
		Response Percent	Response Count
0		100.0%	9
1		0.0%	0
2-3		0.0%	0
4-7		0.0%	0
More than 8		0.0%	0

53. What do you to ensure that young, trans women of color have access to education and a place on your staff? (For example: Do you take into consideration applicants experience and sensitivity with trans youth in the hiring process? Do you advertise job openings in places where trans youth are likely to see them? )
	answered question	8
	skipped question	20
		Response Count
view		8

54. If you work at the front desk or doing any type of intake, what trans-related training do you receive specific to your role at the front desk?
	answered question	4
	skipped question	24
		Response Count
view		4

55. How often do you receive this training?
	answered question		2
	skipped question		26
		Response Percent	Response Count
They have never had this training		50.0%	1
Once since I have worked here		0.0%	0
Once every five years		0.0%	0
Once every two years		0.0%	0
Once a year		50.0%	1
More than once a year		0.0%	0

56. How do you determine which gender pronouns to use with a patient?
	answered question	13
	skipped question	15
		Response Count
view		13

57. How do you determine when and which honorifics (sir, ma’am, etc.) and other gendered terms (ladies, gentlemen, etc.) to use with a patient?
	answered question	10
	skipped question	18
		Response Count
view		10

58. What name do patients check in under when they come in for follow-up visits?
	answered question		16
	skipped question		12
		Response Percent	Response Count
Preferred Name		43.8%	7
Given/Birth Name		12.5%	2
Both		18.8%	3
Unsure		25.0%	4
Other (please specify) view			2

59. How do you determine what name and pronouns to use for a patient when you call them on the phone, either before or after a clinic visit?
	answered question	10
	skipped question	18
		Response Count
view		10

60. How do you determine whether or not to leave a voice message for a patient?
	answered question	13
	skipped question	15
		Response Count
view		13

61. How do you determine what name to use with communication by mail?
	answered question	11
	skipped question	17
		Response Count
view		11

62. Are you a medical practitioner?
	answered question		19
	skipped question		9
		Response Percent	Response Count
Yes		26.3%	5
No		73.7%	14

63. What trans-training do you receive that is specific to your role as a medical health practitioner?
	answered question	3
	skipped question	25
		Response Count
view		3

64. How often do you receive this training?
	answered question		4
	skipped question		24
		Response Percent	Response Count
I have never had this training		75.0%	3
Once since I have worked here		0.0%	0
Once every five years		0.0%	0
Once every two years		0.0%	0
Once a year		25.0%	1
More than once a year		0.0%	0

65. How do you determine what name to use for a patient when you first meet a patient?
	answered question	4
	skipped question	24
		Response Count
view		4

66. What literature are you reading in order to maintain knowledge of trans-related issues in health care?
	answered question	3
	skipped question	25
		Response Count
view		3

67. How do you maintain knowledge of current health practices/options specific to trans people? For instance, what medical journals and articles have you read, which studies do you follow, and which other practitioners do you discuss trans-related medical information with?
	answered question	2
	skipped question	26
		Response Count
view		2

68. How do you introduce yourself and increase patient’s comfort?
	answered question	4
	skipped question	24
		Response Count
view		4

69. What are some questions you ask clients about their bodies?
	answered question	2
	skipped question	26
		Response Count
view		2

70. In what circumstance would you determine it appropriate to ask a client a body-related question that does not pertain to the care the client is receiving from you?
	answered question	2
	skipped question	26
		Response Count
view		2

71. How do you determine when to touch a patient and when to have physical distance from a patient?
	answered question	3
	skipped question	25
		Response Count
view		3

72. How do you acknowledge the power differential between yourself and your patients?
	answered question	2
	skipped question	26
		Response Count
view		2

73. How do you determine whether or not to diagnose a patient with gender identity disorder (GID)?
	answered question	3
	skipped question	25
		Response Count
view		3

74. How do you currently define GID?
	answered question	2
	skipped question	26
		Response Count
view		2

75. What protocol (e.g. informed consent, w-path, etc.) do you use when determining whether or not to prescribe hormones for patients?
	answered question	3
	skipped question	25
		Response Count
view		3

76. What protocol (e.g. informed consent, w-path, etc.) do you use when determining whether or not to prescribe surgery for patients?
	answered question	3
	skipped question	25
		Response Count
view		3

77. Are you a community health educator or worker?
	answered question		19
	skipped question		9
		Response Percent	Response Count
Yes		0.0%	0
No		100.0%	19

78. What trans-related training do you receive that is specific to your role as a community health worker?
	answered question	0
	skipped question	28
		Response Count
		0

79. How often do you receive this training?
	answered question		0
	skipped question		28
		Response Percent	Response Count
I have never had this training		0.0%	0
Once since I have worked here		0.0%	0
Once every five years		0.0%	0
Once every two years		0.0%	0
Once a year		0.0%	0
More than once a year		0.0%	0

80. When asking patients about their sexual history, how do you determine what pronouns to use for their sexual partners?
	answered question	0
	skipped question	28
		Response Count
		0

81. Where do you get your health fact-sheets (e.g. a pamphlet about chlamydia or a handout about what sexual activities put you at risk for which STIs)?
	answered question	0
	skipped question	28
		Response Count
		0

82. How do you determine which patient receives which fact-sheets? Do you have fact-sheets that are culturally sensitive to trans and gender nonconforming people?
	answered question	0
	skipped question	28
		Response Count
		0

83. Are you a lab technician?
	answered question		19
	skipped question		9
		Response Percent	Response Count
Yes		5.3%	1
No		94.7%	18

84. What trans-related training do you receive that is specific to your role as a lab technician?
	answered question	1
	skipped question	27
		Response Count
view		1

85. How often do you receive this training?
	answered question		1
	skipped question		27
		Response Percent	Response Count
I have never had this training		0.0%	0
Once since I have worked here		100.0%	1
Once every five years		0.0%	0
Once every two years		0.0%	0
Once a year		0.0%	0
More than once a year		0.0%	0

86. How do you determine what name to use for a patient when you call them into the lab?
	answered question	1
	skipped question	27
		Response Count
view		1

87. What are common topics of small-talk you have with patients?
	answered question	1
	skipped question	27
		Response Count
view		1

88. Do you ever reference a patient’s gender or gender presentation while conducting lab work? If so, under what circumstances would you reference a patient in this way?
	answered question	1
	skipped question	27
		Response Count
view		1

89. Do you work in the business office?
	answered question		18
	skipped question		10
		Response Percent	Response Count
Yes		11.1%	2
No		88.9%	16

90. What trans-related training have you received specific to the work you do in the business office?
	answered question	1
	skipped question	27
		Response Count
view		1

91. How often do you receive this trans-related training?
	answered question		1
	skipped question		27
		Response Percent	Response Count
I have never had this training		0.0%	0
Once since I have worked here		0.0%	0
Once every five years		0.0%	0
Once every two years		0.0%	0
Once a year		100.0%	1
More than once a year		0.0%	0

92. How do you stay knowledgeable of trans-specific issues, including how to code hormones and surgeries for trans folks’ insurance companies?
	answered question	0
	skipped question	28
		Response Count
		0

93. How do you determine when to leave a voicemail for a patient?
	answered question	0
	skipped question	28
		Response Count
		0

94. How do you determine what name to use for a patient when you contact them in reference to their billing?
	answered question	0
	skipped question	28
		Response Count
		0

95. How do you determine what name to use when contacting a patient’s insurance company?
	answered question	0
	skipped question	28
		Response Count
		0

96. Are you a volunteer at this clinic?
	answered question		18
	skipped question		10
		Response Percent	Response Count
Yes		5.6%	1
No		94.4%	17

97. What trans-related training have you received specific to the work you do as a volunteer?
	answered question	1
	skipped question	27
		Response Count
view		1

98. How often do you receive this trans-related training?
	answered question		1
	skipped question		27
		Response Percent	Response Count
I have never had this training		100.0%	1
Once since I have worked here		0.0%	0
Once every five years		0.0%	0
Once every two years		0.0%	0
Once a year		0.0%	0
More than once a year		0.0%	0

99. Are you a mental health care practitioner?
	answered question		18
	skipped question		10
		Response Percent	Response Count
Yes		50.0%	9
No		50.0%	9

100. What training to be accessible and culturally sensitive to transgender and gender nonconforming patients do you receive that is specific to your role as a mental health practitioner?
	answered question	7
	skipped question	21
		Response Count
view		7

101. How often do you receive this training?
	answered question		8
	skipped question		20
		Response Percent	Response Count
Never have had this training		12.5%	1
Once since I have worked here		25.0%	2
Once every five years		0.0%	0
Once every two years		0.0%	0
Once a year		25.0%	2
More than once a year		37.5%	3

102. How do you determine what name to use for a patient when you first meet a patient?
	answered question	8
	skipped question	20
		Response Count
view		8

103. What literature are you reading in order to maintain knowledge of trans-related issues in health care?
	answered question	5
	skipped question	23
		Response Count
view		5

104. How do you maintain knowledge of current health practices/options specific to trans people? For instance, what medical journals and articles have you read, which studies do you follow, and which other practitioners do you discuss trans-related medical information with?
	answered question	8
	skipped question	20
		Response Count
view		8

105. Are there ever circumstances in which you ask clients questions about their bodies?
	answered question	8
	skipped question	20
		Response Count
view		8

106. How do you acknowledge the power differential between yourself and your patients?
	answered question	8
	skipped question	20
		Response Count
view		8

107. How do you determine whether or not to diagnose a patient with gender identity disorder (GID)?
	answered question	7
	skipped question	21
		Response Count
view		7

108. How do you currently define GID?
	answered question	7
	skipped question	21
		Response Count
view		7

109. What protocol (e.g. informed consent, WPATH, etc.) do you use when determining whether or not to recommend hormones for patients?
	answered question	6
	skipped question	22
		Response Count
view		6

110. What protocol (e.g. informed consent, WPATH, etc.) do you use when determining whether or not to recommend surgery for patients?
	answered question	6
	skipped question	22
		Response Count
view		6

111. In what ways do you or do you not relate trauma and sexual abuse history with one’s gender identity or sexuality?
	answered question	8
	skipped question	20
		Response Count
view		8

112. How much of your recommendations for hormone therapy (HRT) or surgery (GRS) are based upon a patient’s gender expression (clothing, mannerisms, etc.)?
	answered question	6
	skipped question	22
		Response Count
view		6

113. Would you ever recommend anti-depressants to those seeking hormones before recommending HRT?
	answered question		5
	skipped question		23
		Response Percent	Response Count
Yes		40.0%	2
No		60.0%	3
If yes, please explain: view			3

�